Skip links

Your Property Manager

Your tenancy is managed by a fully trained and certified Property Manager. This person will handle all aspects of your tenancy including maintenance, property inspections and ensuring your prompt payment of rent.

It is worth taking a moment to add your Property Manager’s contact details to your phone or address book.

Your Property Manager

Your tenancy is managed by a fully trained and certified Property Manager. This person will handle all aspects of your tenancy including maintenance, property inspections and ensuring your prompt payment of rent.

It is worth taking a moment to add your Property Manager’s contact details to your phone or address book.

Condition Report

When signing your Tenancy Agreement, you were also given a copy of the Condition report, this document is very important as it outlines the overall condition of the property on the day your lease commenced and will be referred to at the end of your tenancy. Any discrepancies will have a bearing on the refund of your bond.

You have been given (2) copies of the condition report, one is for your files and reference and the other must be reviewed, amended and signed by you then returned to your Property Manager within 3 business days of the tenancy commencement date.

Condition Report

When signing your Tenancy Agreement, you were also given a copy of the Condition report, this document is very important as it outlines the overall condition of the property on the day your lease commenced and will be referred to at the end of your tenancy. Any discrepancies will have a bearing on the refund of your bond.

You have been given (2) copies of the condition report, one is for your files and reference and the other must be reviewed, amended and signed by you then returned to your Property Manager within 3 business days of the tenancy commencement date.

Utility Connections

The Connection of utilities such as water, gas, electricity, telephone and NBN are your responsibility, to make this process easy for you, CasRealestate provide a free service called CasConnect that allows you to compare and select the services you want in one convenient place – Click here for more details.

Utility Connections

The Connection of utilities such as water, gas, electricity, telephone and NBN are your responsibility, to make this process easy for you, CasRealestate provide a free service called CasConnect that allows you to compare and select the services you want in one convenient place – Click here for more details.

Keys

It is your responsibility to return all keys to your Property Manager at the end of your tenancy. If you change any locks during your tenancy, it is a provision of the Residential Tenancies Act, 1997 that you supply our office with a key.

Keys

It is your responsibility to return all keys to your Property Manager at the end of your tenancy. If you change any locks during your tenancy, it is a provision of the Residential Tenancies Act, 1997 that you supply our office with a key.

Maintenance and Repairs

All requests for maintenance must be provided in writing, please ensure your request is detailed to accurately outline the issue you are experiencing.

The most time efficient way of requesting maintenance is by logging into our Tenant Portal where you can access your property information and report maintenance issues 24 hours a day. The Tenant Portal gives you real time access to your tenancy information, whenever you need it.

If you do not have access to the portal, please send an email to rentals@casrealestate.com.au

Please note that in the case of an emergency, the Residential Tenancy Act of 1997 allows you to organise urgent repairs on weekends if you cannot contact your Portfolio Manager. Urgent repairs are: burst water pipes, gas leakage, electrical fault or something that threatens life. Full information can be found here Consumer Affairs Victoria.

Link To Tenant Portal

Maintenance and Repairs

All requests for maintenance must be provided in writing, please ensure your request is detailed to accurately outline the issue you are experiencing.

The most time efficient way of requesting maintenance is by logging into our Tenant Portal where you can access your property information and report maintenance issues 24 hours a day. The Tenant Portal gives you real time access to your tenancy information, whenever you need it.

If you do not have access to the portal, please send an email to rentals@casrealestate.com.au

Please note that in the case of an emergency, the Residential Tenancy Act of 1997 allows you to organise urgent repairs on weekends if you cannot contact your Portfolio Manager. Urgent repairs are: burst water pipes, gas leakage, electrical fault or something that threatens life. Full information can be found here Consumer Affairs Victoria.

Link To Tenant Portal

Inspections

Your Property Manager conducts periodic inspections of your property on behalf of the Landlord, the initial inspection is conducted after the first 3 months and then a 6 month intervals. You will be given formal advice in advance and you are always welcome to be present. If you are not available at the specified time, your Property Manager will gain access with our office key.

Inspections

Your Property Manager conducts periodic inspections of your property on behalf of the Landlord, the initial inspection is conducted after the first 3 months and then a 6 month intervals. You will be given formal advice in advance and you are always welcome to be present. If you are not available at the specified time, your Property Manager will gain access with our office key.

Ending the Tenancy

The Residential Tenancies Act, 1997 is explicit about how a tenancy ends. It can only occur when one of the parties of the Tenancy Agreement gives notice to the other party.

If you want to vacate the property at the end of the Tenancy Agreement you must give written notice twenty eight (28) days beforehand.

If you want to vacate during the term of the Tenancy Agreement, you will be breaking the contract you have entered into and therefore are responsible for reimbursing the landlord for any loss suffered e.g. rent until the property is again tenanted plus the landlord’s normal costs in re-letting. These include:

All advertising and marketing expenses incurred

A portion of the letting fee being a percentage of the average annual rent based upon the unexpired period of the Agreement (e.g. if you have five (5) months of the Agreement left, you would pay five twelfths of the letting fee)

Ending the Tenancy

The Residential Tenancies Act, 1997 is explicit about how a tenancy ends. It can only occur when one of the parties of the Tenancy Agreement gives notice to the other party.

If you want to vacate the property at the end of the Tenancy Agreement you must give written notice twenty eight (28) days beforehand.

If you want to vacate during the term of the Tenancy Agreement, you will be breaking the contract you have entered into and therefore are responsible for reimbursing the landlord for any loss suffered e.g. rent until the property is again tenanted plus the landlord’s normal costs in re-letting. These include:

All advertising and marketing expenses incurred

A portion of the letting fee being a percentage of the average annual rent based upon the unexpired period of the Agreement (e.g. if you have five (5) months of the Agreement left, you would pay five twelfths of the letting fee)

Return to top of page

Subscribe to our Newsletter

Subscribe to receive CasRealestate's VIP Pre-Release Project Alerts , VIP Event Invitations and local property market news.

 

 

 

Thank you for Subscribing to our Newsletter.